Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your item arrives damaged please save all packaging, photograph the damaged, and immediately e-mail us so we can file an insurance claim with the Logistics company. Please keep all materials and the item in case the Logistics company wishes to inspect it.
The following are possible with all clothing, not quality problems:
- Due to the long international shipping of the package, the clothes may get some wrinkles, this is unavoidable, please iron them before wearing.
- A few small dot stains (less than 3mm in diameter) on the clothes, this is caused by the production process of the original fabric, isn’t a quality problem of the clothes, you can clean it with detergent.
- Some clothes may have a special smell of the original fabric, please hang the clothes in a ventilated place to let the smell dissipate.
Note: These non-quality conditions are not a valid reason to request a return or refund.